BayVan Clinic of Acupuncture & Chinese Medicine
Effective Date: November 3, 2026
BayVan Clinic of Acupuncture & Chinese Medicine (“BayVan Clinic,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, bayvan.ca, contact our clinic, or use our online services.
BayVan Clinic operates in British Columbia and manages personal information in accordance with the British Columbia Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws.
1. Information We Collect
We collect only the personal information reasonably necessary to provide our services and respond to your inquiries.
Depending on how you interact with our website, we may collect:
Information you provide voluntarily
- Name
- Email address
- Telephone number
- Appointment requests or preferred appointment times
- General questions submitted through our contact forms
- Any other information you choose to provide
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Referring website
- Website usage statistics
This information helps us improve website performance and user experience.
2. Medical Information
The contact forms and email addresses displayed on this website are intended for general communication and appointment scheduling.
Please do not send detailed personal health information, medical records, or other sensitive medical information through website contact forms or ordinary email, as these methods are not completely secure.
Your confidential health information is collected separately during your professional care and is maintained in accordance with applicable healthcare privacy requirements.
3. How We Use Your Information
We use personal information to:
- respond to inquiries;
- schedule, confirm, or change appointments;
- communicate with patients regarding clinic services;
- improve our website and services;
- comply with legal and regulatory obligations.
We do not sell, rent, or trade your personal information.
4. Online Appointment Booking
Our website offers online appointment booking through a third-party scheduling platform (currently Bookly).
Information you provide through the booking system is used solely for scheduling appointments and communicating with you regarding your care.
Please provide only the information requested during the booking process.
5. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the website.
Cookies may remember your preferences or help us analyze website traffic.
We may use website analytics services (such as Google Analytics) that collect anonymous information including:
- pages visited;
- time spent on the website;
- browser type;
- approximate geographic region;
- device information.
These services do not identify you personally.
You may disable cookies through your browser settings; however, some website features may not function properly.
6. Third-Party Services
Our website may rely on trusted third-party service providers, including:
- website hosting;
- website security services;
- online appointment scheduling;
- website analytics;
- email communication services.
These providers receive only the information necessary to perform their services and are expected to safeguard your information appropriately.
BayVan Clinic is not responsible for the privacy practices of external websites linked from our website. We encourage you to review the privacy policies of those websites separately.
7. Protection of Personal Information
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
Despite these safeguards, no method of electronic transmission or internet storage can be guaranteed to be completely secure.
8. Email Communications
If you contact us by email, the information contained in your message may not be fully secure during transmission.
For your privacy, please avoid sending confidential medical information or sensitive personal information by email whenever possible.
9. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Patient health records are retained in accordance with applicable professional and legal requirements.
10. Your Privacy Rights
Subject to applicable law, you may request to:
- access your personal information;
- correct inaccurate personal information;
- withdraw consent where appropriate;
- inquire about how your information is collected or used.
Requests will be handled in accordance with applicable privacy legislation.
11. Children’s Privacy
This website is intended for general information about our clinic and services.
We do not knowingly collect personal information from children without appropriate parental or legal guardian involvement.
12. External Links
Our website may contain links to third-party websites for your convenience.
Once you leave our website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any external websites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality.
The updated version will be posted on this page with a revised effective date.
14. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact:
BayVan Clinic of Acupuncture & Chinese Medicine
Website: https://bayvan.ca
Email: info@bayvan.ca
Phone: 778 433 3373
Privacy Officer
Kewu (Kevin) Hu, Ph.D., R.Ac., R.TCM.P.
BayVan Clinic of Acupuncture & Chinese Medicine